You can ask us what we hold on you, and we will answer within 30 days.

If you have contacted Velaxmora through the site form, the chat widget, a phone call or email, we keep whatever you gave us: your name, phone number, email address, the postal address if you supplied one, and the text of what you asked. We keep the product or category you asked about — a night cream, a facial oil, a cleanser, a home care set — because it tells us how to answer, not for anything beyond that inquiry.

If you have only browsed the catalogue and never contacted us, there is nothing tied to your name to send you, though your browser may have set ad or analytics identifiers described on our privacy policy. Those are covered by the consent controls on that page and on cookies, not by this request form.

• A copy of the inquiry record we hold under your name, phone number or email address.
• A correction, if a detail in that record is wrong — a misspelled address, an old phone number, a note attached to the wrong product.
• Deletion of the record once any live order conversation is finished. We will keep a minimal note of the deletion itself, since we need to show we honored it.
• A stop to any marketing contact, if we have ever sent you one, without touching the underlying order history.

We match the email address or phone number on your request against the one on file. If they match, we reply from [email protected] with the record or a plain confirmation that no record exists. If they do not match — a new email address, for instance — we ask one follow-up question by email before we release anything. We will not read out details over the phone to a caller we cannot match to the record.

1. We confirm receipt. A short reply within a couple of working days telling you the request landed and roughly when to expect the full answer.
2. We check the record. We search by the email and phone number you gave us against our inquiry notes and any chat transcripts.
3. We answer in writing. Within 30 days you get either the record, confirmation it was corrected or deleted, or a plain explanation if we could not find anything under your details.
4. You can push back. If the answer seems wrong or incomplete, reply to that email and ask again — this is not a one-shot process.